Refund policy
At LUX & TECH, operated by ED WAREHOUSE LLC, we want you to be satisfied with your purchase. Please review the following Return & Refund Policy before making a purchase.
1. 14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
In the same condition in which you received it;
Unused and undamaged;
Unaltered;
Free from scratches, stains, excessive wear, or other signs of use;
Returned with all original components and accessories, when applicable; and
In its original packaging.
You will also need your receipt, order number, or other proof of purchase.
To start a return, contact us at:
edwarehousellc@gmail.com
Please do not send a product back before contacting us. Items returned without first requesting and receiving return authorization may not be accepted.
If your return is approved, we will provide instructions explaining how and where to send your package.
Returns must be sent to: 1090 W 27th St, Hialeah, FL 33010
2. Return Shipping Costs
For returns resulting from a change of mind, accidental purchase, ordering the wrong model, or another reason not caused by LUX & TECH, the customer is responsible for the return shipping cost.
When available, LUX & TECH may provide a prepaid return shipping label. If the customer is responsible for return shipping, the cost of that label may be deducted from the customer's refund.
If the product received is defective, damaged upon arrival, or incorrect due to an error by LUX & TECH, we will cover the reasonable authorized return shipping cost.
Original shipping charges are generally non-refundable for voluntary returns, except where the return results from an error by LUX & TECH or where otherwise required by applicable law.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives defective or damaged, or if you receive an item different from what you ordered, please contact us as soon as reasonably possible at edwarehousellc@gmail.com so we can evaluate the issue and make it right.
Please provide your order number and, when reasonably necessary, photographs of the product, packaging, and shipping label.
If we confirm that the product was defective, damaged upon arrival, or incorrectly shipped by LUX & TECH, we will provide an appropriate remedy, which may include a replacement, exchange, or refund, as applicable.
4. Device Compatibility and Wrong Model Ordered
Many LUX & TECH products, including phone cases, screen protectors, and other accessories, are designed for specific device models.
Customers are responsible for verifying the exact make and model of their device before placing an order.
If you accidentally order a product for the wrong device model, you may request a return within our 14-day return period, provided the product meets all return eligibility requirements.
In this situation, the customer is responsible for the return shipping cost.
If LUX & TECH sends you a product different from the one you ordered, LUX & TECH will be responsible for the authorized return shipping cost.
5. Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
Products that have been used, damaged, modified, or altered after delivery;
Products with missing components or accessories;
Products that cannot reasonably be resold because of their condition;
Custom or personalized products; and
Items specifically identified as Final Sale before purchase, where permitted by applicable law.
An item being marked Final Sale does not eliminate rights that cannot legally be waived, including applicable rights concerning defective, damaged, or incorrectly supplied merchandise.
If you are unsure whether your item qualifies for a return, contact us at edwarehousellc@gmail.com before sending it back.
6. Product Condition and Inspection
All returned products are subject to inspection.
Products showing signs of use, installation damage, scratches, stains, modifications, missing components, or damage occurring after delivery may not qualify for a full refund.
Where permitted by applicable law, LUX & TECH may reduce a refund to reasonably reflect a loss in value caused by use, damage, alteration, or missing components.
Normal inspection of a product after delivery does not automatically make the product ineligible for return.
7. Exchanges
If you would like a different model or product, contact us at edwarehousellc@gmail.com.
Depending on the circumstances and product availability, we may offer an exchange or ask you to return the original item and place a new order.
Customers are responsible for return shipping when an exchange is requested because the customer selected the wrong model or changed their mind.
If an exchange is necessary because LUX & TECH sent an incorrect or qualifying defective product, we will cover the authorized return shipping cost.
8. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the eligible refund will be issued to your original payment method.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Any authorized return shipping cost that is the customer's responsibility may be deducted from the refund.
Original shipping charges are generally non-refundable for voluntary returns, except where otherwise required by applicable law or when the return results from an error by LUX & TECH.
9. Return Abuse and Fraud Prevention
LUX & TECH reserves the right, to the extent permitted by applicable law, to investigate and reject fraudulent return requests or returns that do not comply with this policy.
Examples may include:
Returning a different product from the one originally purchased;
Returning counterfeit or substituted merchandise;
Returning an item that was materially damaged or altered after delivery;
Removing or replacing product components;
Providing false information regarding the condition or delivery of an order; or
Attempting to obtain multiple refunds for the same purchase.
We may request reasonable information necessary to verify the original purchase and evaluate a return.
Nothing in this section is intended to restrict rights or remedies that cannot legally be waived.
10. Lost Return Packages
If the customer is responsible for arranging return shipping, we strongly recommend using a trackable shipping method.
LUX & TECH cannot process a refund for a customer-arranged return that we have not received, subject to applicable law.
Please retain your return tracking information until your return has been completed.
11. Cancellations
If you need to cancel an order, please contact us as soon as possible at edwarehousellc@gmail.com.
We will make reasonable efforts to cancel the order before it is processed or shipped, but cancellation cannot be guaranteed once fulfillment has begun.
If your order has already shipped, the applicable provisions of this Return & Refund Policy will apply.
12. Contact Us
For questions about returns, refunds, damaged products, exchanges, or your order, contact:
LUX & TECH
Operated by ED WAREHOUSE LLC
Florida, United States
Email: edwarehousellc@gmail.com
Website: luxandtech.shop
Return Address: 1090 W 27th St, Hialeah, FL 33010
Please include your order number when contacting us.
13. Consumer Rights
This Return & Refund Policy does not limit any rights or remedies that cannot be waived under applicable federal, state, or local law.