Shipping policy

SHIPPING POLICY

LUX & TECH — Operated by ED WAREHOUSE LLC

Last update: September 9, 2026

Thank you for shopping at LUX & TECH. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking procedures, and how we handle certain shipping-related issues.

1. Order processing

Orders are typically processed and prepared for shipment within 1-2 business days after payment has been successfully cleared.

Business days are Monday through Friday, excluding applicable holidays.

Orders placed over the weekend or holidays will generally begin processing the next business day.

During periods of unusually high demand, promotions, holidays, or circumstances beyond our reasonable control, additional processing time may be required.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Estimated delivery times

For orders shipped within the United States, standard delivery time is generally estimated to be:

Between 3 and 7 business days after shipment.

This means that the processing time and the carrier's transit time are independent.

For example:

Processing: 1-2 business days.
Estimated transit time: 3-7 business days.

Delivery times are estimates and are not guaranteed, unless a particular shipping service is expressly identified as guaranteed.

Shipping company delays, weather conditions, holidays, periods of high demand, transportation disruptions and other circumstances may affect actual delivery times.

3. Shipping fees

Standard shipping within the United States: FREE.

Alternative or express shipping options, when available, and their corresponding charges will be displayed at checkout, before the customer completes the purchase.

4. Shipping destinations

We currently ship to eligible addresses within the United States.

We currently do not offer standard international shipping unless expressly indicated during the purchasing process.

For any shipping questions, please contact us at:

edwarehousellc@gmail.com

5. Track your order

When tracking information is available, customers will receive a tracking number once the order has been shipped.

Please allow a reasonable amount of time for the carrier's tracking system to update after receiving shipping confirmation.

If the tracking information is not updated for an extended period, please contact us at edwarehousellc@gmail.com with your order number.

6. Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address when making payment.

Please check the following carefully:

Name;
Postal address;
Apartment, suite or unit number, as applicable;
City;
State; and
Postal code.

If you discover any errors after placing your order, please contact us as soon as possible at edwarehousellc@gmail.com.

We will do our best to correct the address before shipping, but we cannot guarantee that changes can be made once order processing has begun or the package has been delivered to the shipping company.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

This does not apply when the address or shipping error was caused by LUX & TECH.

7. Lost or delayed packages

If the tracking information does not show any significant movement for 7 days, or if your order has not arrived within 15 business days of shipping, please contact us at edwarehousellc@gmail.com.

We will review the tracking information and, where appropriate, initiate an investigation or file a claim with the shipping company.

If the package is reasonably determined to have been lost during transit, LUX & TECH will provide an appropriate solution, which may include a replacement or refund, subject to applicable law and the circumstances of the order.

The 7 and 15 day deadlines mentioned above are procedures for investigating a package; They do not eliminate or reduce any rights that the client may have under applicable law.

8. Packages marked as delivered

If tracking indicates your package was delivered but you cannot locate it, please:

Please verify the shipping address on your order;
Check your mailbox